If you have a subscription to Amazon Music Unlimited but are having trouble getting Alexa to play your music, there are a few simple steps you can take to fix this problem. First, make sure your subscription is paid. If it’s not, you can contact Amazon Customer Support. If the issue still persists, you can try restarting your modem and updating the location. After that, you can try playing only your available songs.
Another possible reason that your Amazon Music song won’t play is a temporary problem with your Alexa device or network connection. To fix this, you can restart your device by pressing the “Restart Alexa” button or unplug it and reconnect it. Then, play a song and check whether the sound is normal. If the problem persists, you may need to subscribe to Amazon Prime or Amazon Music Unlimited to use Alexa.
Another reason that your Alexa won’t play your Amazon Music songs is that you’ve registered more than one account for it. If you only have one account, you’ll have to unregister your second account in order to use Alexa to play your music. If you have more than one account, make sure to change your country settings so that Alexa can access your other accounts. Otherwise, you’ll end up with a frustrating situation that’s impossible to resolve.
If all of these steps don’t solve the problem, you can try enabling the “Alexa Guest Connect” feature to enable music streaming on compatible devices. To enable the Guest Connect feature, you need to install the Alexa app on your device, create a voice profile, and sign in with your primary Amazon account. You can also use the Alexa Music app on mobile devices or the Fire TV Voice Remote to use Alexa.